Ef99's Privacy Policy

1 Introduction & Scope

Ef99 (ef99.onl) is a trusted online gaming platform offering Bangladeshi players slots, Sports Betting, Live Casino, fish games, bingo, and much more. We understand how valuable your personal information is, which is why ef99's privacy policy is built to keep your data fully protected.

This Privacy Policy applies to all users of the ef99.onl website and the ef99 mobile application. By using our platform, you are considered to have accepted the terms of this Privacy Policy.

• This policy has been established in accordance with Bangladesh's applicable data protection laws and international standards.
• Ef99's privacy policy is updated regularly, and the date of each revision is noted at the top of the page.
• If you have any questions, please reach out to our support team.

2 What Information Is Collected

Ef99 collects only the information that is necessary. Below is a breakdown of what we collect and why.

3 How Information Is Collected

Ef99 collects information through various methods. We are committed to keeping you informed about each of them.

• Direct Collection: Information you provide during registration, login, payment, or the KYC process.
• Automatic Collection: Through cookies and log files during your use of the website or app.
• From Third Parties: Information received from payment providers or identity verification service providers.
• Device Information: Your browser, operating system, screen resolution, and IP address.
• Support Contact: Information provided during conversations with support via live chat or email.

4 Purpose of Data Use

Ef99 uses collected data solely for specified purposes. We never misuse your information.

• To create and manage your account and to complete identity verification (KYC).
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and unauthorized access.
• To improve customer service and provide customer support.
• To send game recommendations and promotional offers based on your preferences (only with your consent).
• To analyze gaming habits and promote responsible gaming.
• To meet legal obligations and comply with regulatory requirements.

5 Data Sharing Policy

Ef99 does not sell your personal information to third parties. However, there are specific circumstances under which data may be shared.

• Payment Providers: Information required to process transactions is sent to the mobile banking provider or payment gateway.
• Identity Verification Services: With approved verification services for the KYC process.
• Legal Obligations: In response to a court order or a lawful request from a government regulatory authority.
• Fraud Prevention: With security partners to prevent unauthorized activity.
• Business Changes: In the event of a merger or acquisition, the Privacy Policy will continue to be upheld.

In all cases, we ensure that only the necessary information is shared and that the receiving party adheres to appropriate data protection standards.

6 Cookies & Tracking

Ef99's website and app use cookies and similar technologies to enhance your browsing experience.

• Essential Cookies: To maintain your login session and ensure security.
• Functional Cookies: To remember your preferred language, game settings, and other preferences.
• Analytics Cookies: To analyze which sections of the website receive the most traffic.
• Marketing Cookies: To show relevant advertisements only with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit some website functionality.

7 Data Retention Period

How long ef99 retains your data depends on the type of information and applicable legal requirements.

• All account information is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure, as required by law.
• KYC documents may be retained for up to 7 years after account closure.
• Gaming logs and history are generally retained for up to 2 years.
• If marketing consent is withdrawn, your marketing data will be deleted promptly.

8 Your Rights

As an ef99 user, you have several important rights over your own data. These are outlined in detail below.

9 Security Measures

Ef99 uses industry-leading security measures to keep your data safe. Our security infrastructure is continuously updated and monitored.

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An additional layer of security is applied when logging into your account.
• Firewall & DDoS Protection: Advanced security technologies are employed at the server level.
• Regular Security Audits: Regular security audits are conducted through independent third parties.
• Suspicious Activity Detection: If any unusual login or transaction is detected, immediate account protection measures are taken.
• Data Backup: Your data is regularly backed up on secure servers.

10 Privacy of Minors

Ef99 is strictly prohibited for anyone under the age of 18. Under no circumstances do we collect or process data from minors.

• Age verification is mandatory at registration, and date of birth is confirmed during the KYC process.
• If it is found that a minor has opened an account, that account will be immediately closed and all associated information will be deleted.
• If parents have any concerns, they can contact ef99 support and we will act promptly.

11 Policy Changes

Ef99 reserves the right to update this privacy policy as needed. Depending on the nature and significance of any changes, we will notify you accordingly.

• For minor changes, the "Last Updated" date at the top of the page will be revised.
• For significant changes, registered users will be notified by email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

12 Contact

For any questions, requests, or complaints regarding the Privacy Policy, please contact ef99's data protection team.

• Speak directly with our support team through live chat.
• Send a detailed request by email: [email protected]
• Responses are typically provided within 24–72 hours.
• Requests to delete or export data may take up to 30 business days to process.